Terms & Conditions

These Terms of Sale apply to all offers made by lord Nelson Antiques, all orders placed by you and all agreements concluded between us in relation to the products and services offered on this website.

Return Rights

 We are committed to quality service and working to guarantee buyer satisfaction.

 If for any reason you are not completely satisfied with your purchase and providing any original packaging remains undamaged, you may return it within 14 days of receipt and receive full refund for the price of the product. Shipping charges will not be refunded, unless your refund request is received by us within 7 days of your receipt of the purchased item. We reserve the right to make a charge for the return of the goods when necessary.

 In the unlikely event that a return is requested due to an error in our description, we ask you to ensure that all returns include all original items, all original packaging including manuals, warranty forms etc. We cannot accept returns for change of mind. Return postage will not be refunded on returns.

 If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping containers/packaging it arrived in, attach them to an email and send to enquires@lordnelsonantiques.com. Please include in the body of the email: your order number, the shipping ID or item description, a brief description of the reason for the return, and let us know whether you are seeking a replacement (if there is one or similar) or a refund. Your request will be processed within 48 hours and you will receive an email letting you know your replacement or refund is being processed.

 To return your item(s) please pack them in the original tube or box and include a copy of the invoice that was emailed to you upon purchase. Be sure to specify the reason for the return and what action you would like us to take: replacement or refund. We strongly encourage you to return your item via a trackable method.

 

Payment


Add items to your shopping basket then complete checkout as requested, indicating your chosen method of payment and postage or courier delivery options. You will be directed to a secure payment system. Payment methods accepted: PayPal/Visa debit & credit cards/Mastercard/Solo/American express.

Product Descriptions

We take great care and time on photographing our items so you can clearly see what the condition is like and if there are any defects marks etc on the item. We incorporate as much information as we can and know about the item from all sources including professional appraisals & evaluations. If you have any queries or questions please email us before buying. We attempt to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a conforming replacement or refund. All prices quoted are in British Pounds Sterling. Postage and packaging is added to each order where applicable.

Disclaimers

As with all Antiques, some items may have been restored at some stage. Where this has been known and possibly documented it has been mentioned within the description to the best of our knowledge and detailed photographs included. Any restoration that we are not aware of, we will not be held responsible for, or the standard & quality of work.

We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.

Lord Nelson Antiques do not accept responsibility for the product arriving late or not being fit for purpose due to any reasoning beyond our control, including (but not exclusively) natural disasters, extreme weather conditions and industrial action. Lord Nelson Antiques do not accept any responsibility for damage or loss of the product post delivery.

Although every effort has been made to ensure that a Lord Nelson Antiques item does not contravene any law or legislation laid down by the courts of England and Wales and or any individual Councils of the United Kingdom, Lord Nelson Antiques does not accept responsibility for any changes in the law or legislation made by the courts of England and Wales and or any individual Council of the United Kingdom. Lord Nelson Antiques does not accept responsibility for any request made by the courts of England and Wales and or any individual Council of the United Kingdom with regard to the Lord Nelson Antiques item and your or their property.

Applicable Law

The offers by Lord Nelson Antiques, your orders, and the agreements between us for the delivery of our services and products are subject to the laws of the England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute between us in relation to our products or services.

Modification and Severability

We reserve the right to make changes to our website, our policies, our Terms of Use and these Terms of Sale at any time and in our sole discretion. Therefore, you should review our policies, terms and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

Returns and Refunds

The following is for guidance only and does not affect the Terms of Sale.

1. General
All items must be returned to us before a refund or replacement is issued. If we have made a mistake we'll also refund the delivery charge. We will notify you as soon as your refund/replacement has been issued to you, this will be within 7 days of us receiving the goods back from you. This does not affect your statutory rights as a consumer.

2. How do I return something to Lord Nelson Antiques?
To return an item e-mail us at enquires@lordnelsonantiques.com so that we can log the order that is being returned. Post or courier your return to: Lord Nelson Antiques, P.O Box 6119, Leamington Spa, CV31 9JL. Please enclose a copy of your invoice or delivery note.

3. Your Questions
If you have any questions regarding our return policy, email us on enquires@lordnelsonantiques.com


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